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Want to see our solutions in action? Schedule a one-on-one walkthrough with a product specialist. We will tailor the demo to your specific email migration or conversion scenario.
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How can we help you today?
Reach out for technical support, sales inquiries, demo requests, or partnership opportunities. Our team responds within one business day, and we genuinely care about helping you migrate or convert your data without losing time or effort.
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Fill out the form below and a PCDOTS Customer Representative will get in touch with a tailored answer to your question.
How can we assist you?
Beyond direct support, here are three other ways we can help your team get the most out of PCDOTS Software.
Read customer success stories
See how IT teams, law firms, and forensic specialists have used PCDOTS to solve their hardest email migration challenges. Real timelines, real outcomes, no fluff.
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Common contact questions
Quick answers to the questions our team gets most often.
How quickly will I get a reply?
For form submissions and emails, our team replies within one business day, often the same day. For urgent issues, use the live chat available 24x7. Phone calls are answered Monday to Friday, 9:00 AM to 6:00 PM PST.
I am evaluating PCDOTS for an enterprise migration. Who should I speak to?
Use the form above and select "Sales inquiry" or "Schedule a demo" as the topic. Our enterprise team will respond with a tailored evaluation plan, volume pricing, and a guided demo of features relevant to your scenario.
I am stuck on a conversion. Should I email or use live chat?
Live chat is fastest for active issues. For complex problems where you need to share screenshots, log files, or large details, email is better because the conversation is preserved and we can loop in an engineer if needed. Either channel works, both reach the same support team.
Do you offer phone support for individual users?
Yes. Our phone line is open to all users, individual and enterprise alike, during business hours. For technical issues, we usually recommend starting with email or live chat first because that lets us see your setup before we get on a call.
I want a refund. Where do I request it?
Use the form above and select "Refund or billing" as the topic, or email us directly. PCDOTS offers a 30-day money-back guarantee. Refund requests are processed within 7 business days, and you can review the full policy on our Refund Policy page.
Can I send sensitive customer data with my support request?
Please do not paste passwords, full email content, or personal data of your customers into the contact form. If you need to share a sample file or log to debug an issue, our support team will provide a secure upload link after your initial message. We follow GDPR-aligned data handling practices.