Live chat support
Fastest way to reach us for active issues. A real human responds, not a bot. Best for urgent problems, license activation, and quick how-to questions.
Open live chat
Technical Support
Get help, the moment you need it
Our team is here to help with any technical questions, license activation, refund queries, or migration challenges. Live chat is available 24x7, and email replies arrive within one business day. For complex cases, you talk directly to engineers who built the software.
24x7 live chat
1 business day reply
Engineers handle support
Choose how to reach us
Different problems call for different channels. Pick whichever works best for what you need.
Email support
Best for complex problems where you need to share screenshots, log files, or detailed context. The conversation is preserved, and we can loop in an engineer if needed.
Send emailPhone support
Open to all users, individual and enterprise alike, during US business hours. For technical issues, we usually recommend starting with email or live chat first so we can review your setup before the call.
Call +1 616 232 6010Submit a request form
Use the contact form when you want to provide structured details upfront, including your topic, project context, and account information. Best for sales, partnership, or refund inquiries that need routing to the right team.
Open contact form< 2 minLive chat first response
1 dayEmail reply commitment
30 daysMoney back guarantee
10M+Users supported worldwide
Try self-service first
Many common questions are answered in our guides, FAQs, and policy documents. You will often get an answer faster than waiting for support to reply.
Step-by-step usage guide
Walk-throughs for loading email data, exporting to any format, and extracting attachments or addresses. 35 steps across 8 workflows, with screenshots.
Read the guideFrequently asked questions
Common pre-purchase and product questions answered, including supported file formats, email account compatibility, batch processing, and licensing.
Browse FAQsRefund policy
30-day money-back guarantee on all purchases. The full policy explains what qualifies, how to request a refund, and the typical 7-business-day processing timeline.
Read policySystem requirements
Supported Windows versions, RAM and disk requirements, and compatibility notes for Outlook, Thunderbird, and other email clients PCDOTS works alongside.
View requirementsSupported file formats
Complete list of supported input and output formats, including PST, MBOX, EML, MSG, OST, OLM, DBX, plus direct integrations with Gmail, Office 365, and IMAP.
View formatsKnowledge base & blog
Hundreds of articles covering specific conversion scenarios, edge cases, and integration patterns for individual file formats and email clients.
Browse articlesQuick fixes for common issues
The most frequent problems users run into, and the fastest way to resolve them. If your issue is not listed, reach out via any of the support channels above.
Gmail or Outlook.com authentication failing?
If your account uses two-factor authentication, you must generate an app-specific password instead of using your regular login password. PCDOTS cannot pass through 2FA prompts directly.
Generate one from your account security settings, then paste it into the PCDOTS login dialog.
Activation key not working?
Make sure you are pasting the entire key, including any dashes, with no leading or trailing spaces. The key is case-sensitive.
If it still fails, check your email for an updated key, or email us with your order ID and we will reissue.
Demo only converted 10 emails per folder?
That is the demo limitation, not a bug. The free trial is intentionally restricted to 10 emails per folder so you can verify quality before purchasing.
Activate the licensed version from inside the app to lift the limit and convert your full mailbox.
Conversion stuck or running slowly?
For very large files (10 GB+), conversion can take 30 minutes or more. Check the progress bar. If it is still moving, the conversion is working.
If progress is truly stuck, please email support with the source file size and a screenshot of the current state.
Some emails missing from output?
Check your filter settings in the Export dialog. Date range, folder selection, or attachment filters can quietly exclude emails you expected to see.
Also confirm that the source mailbox does not have hidden or unread items not loaded into the preview panel.
Software showing antivirus warning?
Our installers are digitally signed and scanned by 70+ antivirus engines on VirusTotal before release. Some antivirus tools may still flag them as unknown if they are new builds.
Add PCDOTS to your antivirus allowlist, or contact us if you want a VirusTotal scan link as proof.
Enterprise & MSP support
For IT teams running large migrations, MSPs supporting multiple client environments, and law firms doing forensic e-discovery: we offer dedicated support tracks with faster response times, named technical contacts, and procurement assistance.
Volume licensing
NDA & security questionnaires
Purchase order acceptance
Dedicated technical contact
Still need help?
If you cannot find an answer in the resources above, our team is one click away. Live chat is fastest for active issues, email is best for complex cases.