Our 30-day money-back guarantee
If PCDOTS Software does not work for your specific case, we will refund your purchase, no hard feelings. Below is exactly how the policy works, what qualifies, what does not, and how to request a refund.
The simple promise
Every PCDOTS Software product comes with a 30-day money-back guarantee. If the licensed version of the software does not work as expected for your specific use case, contact our support team. If we cannot resolve the issue, you get a full refund of your purchase price within 7 business days.
We require that you try the free demo first so you can verify the software handles your data correctly before paying. The demo runs the same engine as the licensed version, so what works in the demo will work in the full version.
How the refund process works
Four simple steps from request to refund. Most cases are resolved in well under the 7 business day commitment.
We try to resolve it
Our engineers review your case and propose a fix. Many issues are quick configuration tweaks.
You decide
If our fix does not work for your scenario, you confirm you want a refund instead.
Refund is issued
Refund processed to your original payment method within 7 business days of approval.
What qualifies for a refund
We aim to be fair and transparent about what is and is not covered. Here is a clear breakdown.
Refund qualifies if
- You purchased directly from pcdots.com or an authorized PCDOTS reseller within the last 30 days.
- The licensed version does not work as the demo did, despite our support team trying to resolve it.
- Our support team cannot complete the migration or conversion you purchased the software to perform.
- The licensed software has a genuine bug we cannot fix within the 30-day window.
- You experienced a billing error, like being charged twice for the same license.
Refund does not apply if
- You did not try the demo before purchasing, and the issue would have been visible in the demo.
- The software does what it advertises but you changed your mind after using it successfully.
- You purchased the wrong product for your scenario, where the right product was clearly available (we will help you exchange in that case).
- Your computer does not meet the published system requirements, listed on the product page.
- The request comes more than 30 days after purchase.
- You purchased through a third party not authorized by PCDOTS (their refund policy applies, not ours).
How to request a refund
Three simple steps. We will walk through each one with you. No forms to fill out, no phone trees.
-
Contact support with your order details
Send an email to [email protected] with subject line "Refund Request", or use the contact form and select "Refund or billing" as the topic.
Please include:
Your order ID (in your purchase confirmation email), the email address used at checkout, and a brief description of the issue you are seeing.
-
Let our team try to fix the issue
Our engineers will review the case and respond within one business day. Most issues turn out to be quick configuration fixes, so this step often resolves the problem without needing a refund.
If the issue is genuinely a bug or limitation in the software, we will tell you honestly rather than running you through troubleshooting forever.
Important. All troubleshooting happens via email or screen-share. We do not require you to upload your email files or sensitive data anywhere. Your data stays on your machine. -
Confirm the refund and receive it
If the issue cannot be resolved, simply reply confirming you would like the refund. We process refunds to your original payment method within 7 business days, no further action required from you.
You will receive an email confirmation when the refund is initiated, plus another from your payment processor when funds clear (typical bank processing adds 1 to 3 days on top).
What to expect, and when
Specific commitments on response and refund processing time.
First response
Our team replies to refund requests within one business day, often the same day.
Resolution attempt
Engineers diagnose the issue and either fix it or confirm a refund is the best path.
Refund processed
Once approved, the refund returns to your original payment method within 7 business days.
Refund policy questions
Common questions our support team gets asked about refunds.
How is the 30-day window measured?
The 30-day window starts on the date of your original purchase, as recorded in your order confirmation email. As long as your refund request reaches us within 30 days of that date, you are within the window. We do not pause or extend the window for support escalations, so do not wait until day 28 to reach out.
Why must I try the demo before requesting a refund?
The demo runs the same engine as the licensed version, just with a 10-emails-per-folder cap. If the demo cannot handle your specific data correctly, the licensed version cannot either, and you will save yourself the purchase. The demo is free, takes minutes to install, and prevents most refund requests before they happen.
If you cannot tell from the demo whether the licensed version will work for you, contact support before purchasing and we will help you evaluate.
How will I receive my refund?
Refunds go back to the original payment method used at checkout. If you paid by credit card, the refund returns to that card. If you paid by PayPal, it returns to your PayPal account. Bank processing typically takes an additional 1 to 3 business days after we initiate the refund on our end.
What if I bought through a reseller?
If you bought from an authorized PCDOTS reseller, our 30-day policy still applies, though we may need to coordinate the refund through your reseller depending on their billing arrangement.
If you bought from a non-authorized third party (random marketplaces, key-resale sites), our refund policy does not apply, since we did not collect your payment. Their policy is the one that governs your purchase.
Can I get a partial refund or product exchange instead?
Yes. If you purchased the wrong product (for example, you bought the PST Converter when you actually needed the OST Recovery tool), we can usually exchange your license for the correct product within the 30-day window. Email us with your order details and we will work out the exchange.
Partial refunds are evaluated case-by-case for situations where the software handled some of your data correctly but failed on a portion you needed.
Do you keep my data after I request a refund?
No. PCDOTS Software processes your email data locally on your machine. We never had a copy of your source files to begin with, so there is nothing for us to delete on our side.
If you shared screenshots or sample data with our support team during troubleshooting, you can request these be deleted as part of your refund process.
What if my refund is denied?
If your refund request falls outside our policy (for example, you are past the 30-day window or did not try the demo), we will explain why clearly and offer alternatives where possible: technical support to make the software work for you, license exchange, or extending the trial period for evaluation.
We do not deny refunds without offering a reasonable alternative. If you feel your case was handled unfairly, escalate by replying to your support thread asking for review by a senior team member.
Need to start a refund request?
Our support team is one click away. Most cases are resolved in 1 to 2 business days, well within the 7 business day commitment. We aim to make this process as painless as possible.