PCDOTS Refund Policy

PCDOTS is a reputable company that believes in satisfied and happy customers. Unlike other software vendors, we provide our customers 30 days of money back guarantee for all software products. The satisfaction of our customers is our reward, so the goal of our organization is to satisfy our customers in any way possible.

We encourage our customers to request a FREE DEMO VERSION of the software prior to purchasing to evaluate the software's performance. You can download the trial version of the program directly from our website. Many types of errors can appear suddenly due to various reasons that can cause harm.

The demo version allows you to decide at what level the software will help you. Only if there is a difference between the demo version and the full version, this situation will be further improved for the purpose of the refund confirmation process.

Note: Refunds may be applied in cases where the DEMO version of our software introduces functionality and the fully licensed version does not. Before getting your money back, please contact our technical support team to resolve the issue in any way.

• However, if you are unable to use the software, we apologize for the inconvenience. Send your file to support@pcdots.com so our technical support team can analyze your file and send you the exact solution. The files you send are not shared with anyone and are confidential. After submitting the solution, all files submitted will be securely destroyed.
• If the support team does not complete the migration then the organization will refund your credit card account within 30 days of purchase (excluding shipping / fees / charges / taxes).

Refund Guidelines

Customers who have purchased PCDOTS through our website or through an authorized reseller are entitled to a refund of PCDOTS software 30 days prior to the date of purchase for reasons related to the following guidelines:

• Purchases must be made directly through the PCDOTS website or an authorized PCDOTS reseller.
• Any misinterpretation of material published by PCDOTS as a software promotion is the responsibility of the customer to resolve the correct interpretation or obtain it from our support team.
• A solution is provided when a fully licensed version of the software works normally but not fully.
• You can contact our support team if the purchased software does not work as promised. After reviewing and analyzing all the issues with our technical expertise, you will receive a solution. If the problem is not resolved, we will refund the money invested in the purchase, plus the amount resolved based on the problem and the activity solved by the software only.

The Following Conditions Apply to Reimbursement

• If the customer has the ability to run the specified process in the demo version, but in the full version, this feature is not available.
• If the PCDOTS support team does not help the customer in solving of the actual query.

PCDOTS Team is NOT RESPONSIBLE For

• Delays in communication or downloading.
• Wrong transmission or lost email.
• Mail is marked as spam by the mail server or by the mail client application used by the client.
• Sudden and unexpected delay.
• Delay due to merciless problems.
• If for any reason a download or activation email is returned from the sender's or recipient's mail server.
• After purchase and completion of the process, the software requirements disappear.
• The software has been misused and can be removed from the system.
• If you buy the wrong product.
• Problems with the operation of the software after purchase.
• If the purchased software is not compatible with the platform used.
• If there is a delay due to the weekend process.
• Your device does not support the basic requirements and the software is not available.

Refund Is Not Available in The Following Case

• If the software does not perform the promised process and any other software in the market that cannot perform the same process, the refund will not start. However, if other software requests a refund, you can request it.
• No refunds can be requested without first running the demo version.
• If the upload to our FTP server fails or the client cannot upload files due to a software error.
• If the tool works with 30% success from one of our programs, it is not even possible to request a refund.